At Cushion Cult, we take pride in crafting our cushions from a blend of premium materials. To ensure the longevity and beauty of your cushions, please follow these care instructions:

Dry Cleaning Only:

- All of our cushions should be dry cleaned only. This is the recommended method to preserve the quality of the various materials and to maintain the integrity of the fabrics.
- Avoid washing your cushions in a washing machine or by hand, as water and detergent can damage the materials and affect the cushion's structure.

General Care Tips:

- Spot Cleaning: For minor stains, gently blot the area with a clean, dry cloth or a mild fabric cleaner designed for dry-clean-only materials. Avoid scrubbing or using excessive moisture.
- To maintain the shape of your cushions, fluff them regularly. This helps to keep them looking fresh and comfortable.

Storage:

- If you need to store your cushions, keep them in a cool, dry place away from humidity and direct sunlight. Consider using a breathable case or cover to protect them from dust.

Processing Time:

- Orders are typically processed within 3-4 business days. As a small business, we carefully handle and package each order to ensure it arrives in perfect condition.
- Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Delivery Times:

- We offer standard shipping options. Delivery times may vary based on your location and the shipping method selected at checkout.
- Please be aware that shipping times are estimates and may be influenced by factors such as weather conditions or carrier delays.

Shipping Rates:

- Free Shipping: We offer free shipping for all orders within Canada and continental US.
- For international orders outside of Canada and continental US, shipping rates will be calculated based on the size, weight, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.

- If you have any questions or concerns regarding your order or our shipping process, please contact us at admin@lukehavekesdesign.com. We are here to assist you and ensure your satisfaction.

We offer returns and exchanges for store credit only.

Products must be unused, unwashed, and in their original packaging with all tags intact.

Customers must initiate the return or exchange process within 14 days of receiving the product.

Customers are responsible for all shipping costs associated with returning or exchanging cushions.

To initiate a return or exchange, customers must contact our customer service team at admin@lukehavekesdesign.com. They will provide instructions on how to proceed.

All returned items will be inspected upon arrival to ensure they meet the conditions outlined in this policy.

Once the return is approved, store credit will be issued for the purchase price of the item, excluding any shipping fees.

 If a cushion is received in a defective or damaged condition, customers must notify us within 7 days of delivery. We will arrange for a replacement or issue a refund, including shipping costs, after verification.

If an incorrect item is shipped, we will cover the cost of return shipping and replace it with the correct item at no additional cost to the customer.

If you have any questions please contact our customer service team at admin@lukehavekesdesign.com. We are committed to assisting you and ensuring a positive shopping experience.